"I think 'beauty' has a (prominent) place in every project." Tom Peters
Overview
about this site
The blog on this home page and other editorial content throughout the site is written by Tom and the Tom Peters Company. Read about us. The red exclamation point you see is more than just a logo—it's a philosophy. To view the new world of work as anything less than a matchless opportunity would be, as Tom writes, "criminal and tragic."
We care about passion, leadership, communication, branding, creative destruction, re-imagining, off-shoring, women, boomers, design, education, technology, cool projects, cooler people, and work that makes a difference.
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WOW!Store: Product Detail |
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If your purchase includes 5+ items, contact wowstore (at) tompeters.com
for the best shipping rates. Please note: All
orders shipped outside of the US will be invoiced for shipping to the customer upon purchase.
Jordan's Furniture: Re-imagine the Customer Experience
Jordan’s Furniture is one of the leading furniture retailers in New England. They are known for great service—and for giving customers a unique experience. Now, Tom Peters shows you how Jordan’s has made every aspect of the shopping experience for furniture fun—and different. And how that in turn makes Jordan’s so successful. In this fast-paced and entertaining video, you will gain insights into delivering great customer service! You’ll also see how to make your customer’s next experience a memorable one.
KEY LEARNING POINTS
- Give the Customer a WOW! Experience
- Deliver Outstanding Service—Before, During, and After the Sale
- Know How Your Product Fits the Customer’s Needs
- Have Fun!
RUN TIME
- 6 minutes
INCLUDES
- Video
- Leader’s Guide
- Mardi Gras Beads
STYLE
- Case Study with Instruction
DVD PRICE: $595.00
