"Cubicle Slaves ... hack off your ties ... flip off your heels ... the Work can be Cool!" Tom Peters
Overview
about this site
The blog on this home page and other editorial content throughout the site is written by Tom and the Tom Peters Company. Read about us. The red exclamation point you see is more than just a logo—it's a philosophy. To view the new world of work as anything less than a matchless opportunity would be, as Tom writes, "criminal and tragic."
We care about passion, leadership, communication, branding, creative destruction, re-imagining, off-shoring, women, boomers, design, education, technology, cool projects, cooler people, and work that makes a difference.
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Passion for Customers with Tom Peters
Tom Peters gets to the heart of the “excellence message” by taking you on location to five leading organizations that provide superior customer service. Viewers will be privy to the inner workings of these acclaimed customer-driven organizations as Tom details the essential characteristics that have given them their competitive edge. You’ll visit Federal Express, The Limited, Worthington Industries, University National Bank & Trust, and the Louisville Redbirds.
KEY LEARNING POINTS
- Learn that service and quality pay off—in both customer and employee satisfaction
- Improve company relations with customers by tuning employees into the details of customer service
- Encourage the quick responsiveness
- Recognize the importance of the frontline individuals
USES
- Customer Service
- Case Studies in Excellence
RUN TIME
- 67 minutes
- (25 minute short cut available)
INCLUDES
- DVD
STYLE
- Case Studies and Lecture
PREVIEW VIDEO
DVD PRICE: $895.00
