"How do you generate word of mouth? Excellence, of course." Tom Peters
Overview
about this site
The blog on this home page and other editorial content throughout the site is written by Tom and the Tom Peters Company. Read about us. The red exclamation point you see is more than just a logo—it's a philosophy. To view the new world of work as anything less than a matchless opportunity would be, as Tom writes, "criminal and tragic."
We care about passion, leadership, communication, branding, creative destruction, re-imagining, off-shoring, women, boomers, design, education, technology, cool projects, cooler people, and work that makes a difference.
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The Container Store
The Container Store: Re-imagine Customer Service and Talent with Tom Peters
Great customer service comes from great people, but how do you hire, train, and retain the best people? More importantly, how do you get everyone to deliver the best service possible? In this program, Tom Peters will show you how great service happens. You will learn how The Container Store has developed the highest customer satisfaction and the lowest employee turnover rate of any major retailer in the nation. The Container Store has been one of Fortune magazine’s â„¢ top “100 Best Companies to Work For” for five years in a row. How do they do it? Careful hiring, constant communication, lots of training, and hard work are the key elements that contribute to the success of The Container Store.
KEY LEARNING POINTS
- Embrace A Big Vision
- Hire Great People
- Communicate Constantly
- Train, Train, Train … Train All The Time
- Selling and Service Go Together
RUN TIME
- 18 minutes
INCLUDES
- Video
- Leader’s Guide
STYLE
- Case Study with Instruction
PREVIEW VIDEO
DVD PRICE: $795.00
